Privacy Policy

Last Updated: December 2024

1. Introduction

Welcome to Claudia Alves Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices concerning the data we collect through our website facialcareshop.com and our premium skincare services.

2. Information We Collect

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through encrypted gateways), PayPal account information
• Order Information: Purchase history, product preferences, shipping details
• Account Information: Username, password, profile preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location for shipping and compliance purposes

Communication Data

• Customer service inquiries and responses
• Product reviews and feedback
• Newsletter subscriptions and marketing preferences

3. How We Use Your Information

We use your personal information with the same care we apply to crafting our skincare products:

• Order Processing: To process and fulfill your purchases of our premium skincare collections
• Customer Service: To provide personalized support for your skincare journey
• Product Improvement: To enhance our facial care formulations and develop new treatments
• Marketing Communications: To share updates about new collections, exclusive offers, and skincare tips (with your consent)
• Security: To protect against fraud and maintain the security of our systems
• Legal Compliance: To meet our legal obligations and regulatory requirements

4. Data Sharing and Disclosure

We treat your data with the same exclusivity we apply to our premium formulations:

Service Providers

• Payment processors (PayPal, encrypted card processors)
• Shipping and logistics partners for global delivery
• Customer service platforms
• Marketing and analytics providers

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. International Data Transfers

As a global skincare destination shipping worldwide (excluding some Asian countries and select remote areas), your data may be processed in countries outside your residence. We ensure all international transfers comply with applicable data protection laws through standard contractual clauses and adequate safeguards.

6. Data Security

Your security is our priority, mirroring the precision we apply to our premium skincare formulations:

• SSL Encryption: All data transmissions are protected with 256-bit SSL encryption
• PCI Compliance: We maintain strict PCI DSS compliance standards
• Secure Storage: Payment details are tokenized and never stored on our servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Assessments: Continuous monitoring and improvement of our security measures

7. Your Rights and Choices

You have control over your personal information, just as you have choice in selecting your perfect skincare routine:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Restriction: Request limitation of how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Marketing Preferences: Opt-out of marketing communications at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

• Session management and shopping cart functionality
• Security and fraud prevention

Analytical Cookies

• Website performance monitoring
• User behavior analysis to improve our services

Marketing Cookies

• Personalized product recommendations
• Retargeting and advertising optimization

You can manage your cookie preferences through your browser settings or our cookie consent tool.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention practices reflect our commitment to data minimization and privacy protection.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

12. Contact Us

Thank you for choosing Claudia Alves Store for your premium skincare needs. We’re committed to making your privacy experience as refined and effective as our facial care collections.