FAQ

We specialize in premium skincare and wellness products including facial care (cleansers, toners, night creams), body care (bath & body products, body scrubs, sprays), collagen treatments, and exclusive gift sets. Our collections are designed for beauty enthusiasts seeking science-backed, effective solutions.

Our diverse range includes products formulated for various skin types. We recommend reviewing individual product descriptions for specific suitability information. For personalized recommendations, please contact our customer care team.

Yes! We regularly introduce seasonal offerings and special holiday collections such as our Christmas Beauty Gifts, Christmas Spa Gift Sets, and Christmas Stocking Fillers. These make perfect gifts for skincare enthusiasts.

We proudly ship worldwide (excluding some Asian countries and select remote areas). Standard shipping via DHL/FedEx takes 10-15 days after dispatch ($12.95). Free shipping via EMS (orders over $50) takes 15-25 days after dispatch. All orders require 1-2 business days for processing.

Once your order ships, you’ll receive tracking information via email to monitor your package’s journey. Our premium carriers (DHL, FedEx, EMS) provide detailed tracking updates.

Currently, we offer Standard and Free Shipping options designed to balance efficiency with affordability. Our standard shipping with premium carriers ensures reliable delivery for your skincare essentials.

We accept returns within 15 days of delivery. Products must be unopened and in original condition. Please contact our customer care team to initiate a return process.

Once we receive your returned items, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment method and financial institution.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted systems for your protection.

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information. We never store your complete payment details on our servers.

We ship globally except to some Asian countries and select remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Our shipping network is continuously expanding. If your country isn’t currently served, please check back periodically or contact us for updates on when we might be able to serve your region.